Our unique approach

"Everyone in your team from your sales, design and the delivery guy has been so knowledgeable and fantastic to deal with.

Everyone that has been here for site visits and install have been so easy and a pleasure to deal with. So much so we are choosing you guys to do it all over again with."

"Kia ora, I've been dealing with many different aspects of getting a small house built for us on our section for the last couple of years, and it's taken a long time because so many people we have engaged have been slow or unprofessional in their work.

The two people who really stand out as complete contrast to this work for you - both Caleb and Sandra have been nothing but absolute treasures in this process. They have been professional, knowledgeable, helpful, and extremely patient. We could not be happier with their work.

Thank you for employing such excellent staff."

"A big thank you for Adam’s efforts today. He braved the rain and very efficiently checked the system, repaired the two leaks and also helped us out with some paper work. You have a good set up.

Thanks again and best wishes to you and the team there."

"I have found your entire staff a pleasure to deal with.

Your first contact personnel, sales people, sales support and installation team have been very helpful and courteous; nothing has been a problem they can’t fix."

"Thanks for getting Adam out so quickly today.

FYI, he was extremely helpful in explaining the system etc and I really appreciated his approach and advice."

"Yesterday while your workers were at 90 Opito Bay Rd the elderly gentleman owner had a fall grazing his knee and appeared to be a little confused. Some how, someone went to the extra caring mile to find a contact to alert his accident to family.

I want to acknowledge this wonderful & heartwarming humanity with a big thank you. Above and beyond great service!"

"Waterflow n.z. supplied and installed the wastewater system on our lifestyle block completing it on the last working day before the Christmas holidays.

We love the system and were very satisfied with the installation and service. They were great to deal with and left us feeling confident in future servicing and maintenance."

"We've been really impressed with the service and professionalism from your team - thank you.

Gary also did an excellent job, very tidy, great to communicate with, and happy to accommodate our requests."

"The biggest thanks to you and your team. You have all been an absolute pleasure to work with and would highly recommend at any time to everyone. Thank you all.

We are so stoked with the outcome and can’t wait for the system to get up and running. A massive thanks to Gerald too for taking the time to educate me in all the ins and outs of sewage – all of you were all so helpful and made the process sooo easy."

"Water Flow has been an absolute pleasure to work with from start to finish.

Everyone has been knowledgeable, friendly and professional. Your contractors are excellent, highly skilled and very professional. Communication has been exceptional

I have no hesitation in using your services for our new house system and would highly recommend your services in the future."

"Gavin was great during the installation and so far all has gone well so thanks.

The site has been left well-groomed and with minimal mess, which considering the time of year and amount of water around is very much appreciated."

"Thank you for making it such a smooth process with excellent communication and even better customer service.

You arrived on time, completed the work to a high standard and caused no issues for us. Thank you must go to you all."

"We are happy with the installation of our septic system thanks.

The speed from us saying that we were ready for the installation and the job being completed was great. Also the site being left in a nice clean state was exceptional.

Great people all round to deal with. Thank you"

"Thank you for your services, you have an excellent working crew and you all in the offices there made the whole paperwork and organizing of the job processes so easy for me it was so good to leave it in your hands and not be doing it myself, as I had to with the rest of the stuff I’ve had to do during this time."

"To Whom it May Concern Our Papakainga in Pouto (currently 8 homes on site) had major septic issues and due to Health & Safety reasons the Council was justified in demanding an upgrade.

Natural flow provided an environmentally sustainable system that uses a natural process to treat our wastewater to a very high standard. This was extremely important to us as the Papakainga lies adjacent to the Kaipara Harbour.

To date we have experienced great service and maintenance of the system and the Council is happy too."

"Thank you very much for the work & installation of your system.

It was a pleasure to see how fast, efficient and what an excellent job they have done, nice and tidy job too, very impressive thanks again, I will enjoy using this system knowing that it's environmentally friendly too."

"Just wanted to add that you guy's have been amazing throughout this process, Gerry has been so great to deal with, himself and the other two guys were super efficient and very tidy completing the job on site and it was done on time even with my dates getting pushed out and not 100% confirmed until about a week out from the house arriving on site it felt like it was no issue to Gerry and he was very accommodating.'

"I have to say i am very impressed by your work done given what was the potential. I agree i think its fairly late in the season to worry too much about Grass recovery and if it does need a bt of a help it won’t be until closer to spring anyway, but for now its looking good.

Thanks again. We can touch base later around that. Thanks again, were really impressed by your Company.

I would have absolutely no hesitation in recommending anyone in both the product and your after care support. We really appreciate it!"

"I would also like to thank you guys for your exceptional customer service. we have been impressed by the professional attitude by your team.'

"I just wanted to say ‘thank you’ for sending two such lovely, competent men (Hamish & Rangi) to repair our septic waste water field.

They were 100% professional and a real credit to Natural Flow."

"We have been super happy with our new Wormerator. The guys were absolutely awesome on the installation. Jimmy, Terry and Rick were so hardworking, thoughtful and friendly.

They have done an outstanding job. Mary Kay was also very helpful in all our communication."

"ust a quick note to thank you guys for doing such a great job for us. You made the process very clear from the outset and kept us totally informed along the way.

The drain layers turned up when they said they would, worked in appalling conditions and came back to finish off without a grumble. I wish all our dealings had been so trouble free.

Thanks again to you, Ken, Garry and Terry the drain layers and your team."

"Stoked with the work done, the boys on the diggers did an awesome job. Everything was left nice & tidy, super happy!!"